1. Contract Process

1. Where you submit your Order to us on our Website or by emailing your order direct to us:

• You will receive an electronic confirmation of receipt of your Order and of the details of Your Order as soon as is reasonably practicable. You will be notified separately if the Goods are unavailable or if Your Order cannot be fulfilled for any other reason.
• If at any time you wish to alter the details of your Order, please contact iga@lovegeothermal.org. You will not be able to alter the details of the Order once the Order has been placed in our order processing system (This does not affect the rights of Consumers set out in clause 9 below).
• No binding contract is formed until we have placed the Order in our order processing system.

1. Where You submit Your Order to Us by telephone or by post:

• You will be notified if the Goods are unavailable or if your Order cannot be fulfilled for any other reason.
• No binding contract is formed until we have placed the Order in our order processing system.

2. Obligation to Supply

1. We are only liable to supply you with those Goods which:

• You describe accurately in your Order; and
• are in stock at the time of receipt of Your Order.

3. Delivery

3. We will dispatch the Goods – except Good selected for pickup (see 3.f) – to the given address during normal business hours within 14 days. The total delivery time depends on the respective transit times of the shipping service provider to the country of destination.
4. In either case, we will, unless otherwise agreed, dispatch the Goods by uninsured standard post. If You request delivery by any other method, we will advise you of our handling charge.
5. Where we cannot deliver, whether due to a Force Majeure Event or otherwise, in accordance with the timescales envisaged at 3(a) and 3(b) above, We will advise you and give you the option to cancel your Order or to accept a revised delivery date. We may refuse to cancel shipped orders.
6. We may refuse to accept the return of any duplicate Order or to issue you a credit invoice where, in our reasonable opinion, the Goods were delivered in accordance with a valid Order. In those circumstances, unless we agree otherwise, you will remain liable to pay us the Price together with the delivery fee and any other applicable taxes or duties in accordance with clause 7.
7. We will dispatch Goods selected for pickup to the event specified in the product description, where they can be picked up during the regular event hours. If you cannot pick up your products at the event, we will advise you of our shipping and handling charge.
8. Where we do accept the return of duplicated Goods delivered in accordance with a valid Order, or where we do accept the refund of a paid valid Order, that has not been picked up at the specified event, we reserve the right to apply an administration charge.
9. Nothing in this clause 3 affects the rights of Consumers as set out in Clause 9 below.

4. Damage or Loss in Transit

1. We will replace at no extra cost any goods, which in our reasonable opinion have been damaged before delivery, if you notify us by telephone or in writing within 5 days of their receipt.
2. We will not replace any Goods dispatched by uninsured standard post (see also Clause 3b).
3. IGA Service GmbH´s acknowledgement must be sought before any goods are returned for credit. E-Mail: iga@lovegeothermal.org.

5. Ownership of the Goods

1. Ownership of the Goods will not pass to you until we have received full payment for them.
2. Until ownership of the Goods has passed to you, you are responsible for taking all necessary steps to prevent damage, loss or harm to the Goods and you shall insure the Goods at your expense and for our benefit.
3. If you become insolvent before we have received full payment for the Goods, we may take the Goods back at your expense. In the event that you become insolvent, you authorise us or our agents or representatives to enter your premises in order to take back the Goods or to inspect the Goods.

6. Warranty

1. Subject to clause 6(b), we warrant that the Goods are of a satisfactory quality and reasonably fit for their normal purpose.
2. We do not offer any warranties as to the accuracy or completeness of the information contained in any of the Goods.
3. If you believe that the Goods are not of a satisfactory quality, you may, within 30 days of delivery, notify us in writing stating the reason for your dissatisfaction. If we authorise return of the Goods and they are returned to us in their original condition and at your expense, we will promptly replace them or refund the Price of such Goods.

7. Payment

1. You shall pay our invoice for the Price of the Goods within 28 days of the date of our invoice.
2. If you do not pay any sums due hereunder by the due date for payment, we may charge interest on any outstanding amount at the rate of 2% per month above the base rate of the Federal Bank of Germany from the due date for payment to the date payment is made.
3. All payments shall be made in EUR. You are responsible for paying any bank or transmission charge in addition to the Price.

8. Intellectual Property Rights

You will not do, or permit to be done, anything that may detrimentally affect Our copyright, trade marks or any other intellectual property rights in the Goods.

9. Instructions on Withdrawal (“Widerrufsrecht”)

1. Right of withdrawal
   You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of withdrawal
   If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10. Final Provisions

Additional agreements must be in writing in order to be effective. This also applies to changes to the written form.

Should one of the provisions of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The ineffective provision shall be replaced by an appropriate and permissible provision in accordance with the meaning and purpose of these General Terms and Conditions.

The place of jurisdiction in dealings with merchants, legal entities under public law or special funds under public law shall be our registered office in Bochum, Germany.